RETURNS & REFUNDS POLICY

At HIROCOKE, customer satisfaction is important to us. We aim to provide a clear and fair process for returns, exchanges, and refunds when customers experience problems with their purchases.

Return Eligibility

Customers may request a return within 30 days after delivery.

To qualify for a return, products must generally be unused, undamaged, and in their original condition with packaging, accessories, and proof of purchase.

Personalized products, final-sale merchandise, and certain opened hygiene-sensitive items may be excluded from change-of-mind returns where permitted by applicable law.

How to Request a Return

To initiate a return, email support@hirocoke.com with your order number, the product you wish to return, and a brief explanation of your request.

Our customer support team will review the request and provide return instructions, including the appropriate return address. Please contact us before sending products back.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery and provide supporting photographs when possible.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances and product availability. This notification period does not limit mandatory consumer rights.

Refund Processing

Once an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method, generally within 7–10 business days.

Additional processing time may be required by the customer's bank or payment provider.

Return Shipping Costs and Cancellations

Customers are generally responsible for return shipping costs for change-of-mind returns. HIROCOKE will cover reasonable return shipping expenses when the return results from a defective, damaged, or incorrectly supplied product.

Cancellation requests may be accepted before an order enters fulfillment. Once shipped, the standard return process generally applies.

For returns, refunds, or order assistance, contact support@hirocoke.com.

HIROCOKE
A-7-19, Jalan 1/Bukit Panjang, 06700 Pendang, Kedah, Malaysia

Website: https://hirocoke.com
Email: support@hirocoke.com